Great customer service and I love the product! I easily installed this in about 2 hours to replace my AC motor system. The main reason was to avoid any potential of being shocked while swimming. My favorite thing is the key fob and being able to lower and raise the boat without having to be outside the boat. It's also automatic with timers, so I don't have to stand in one spot while I wait for the boat to go up or down. I added on the LEDs as well for night, and that is really nice to be able to turn those on with the key fob as well. I left the AC system and blower in place just in case as it wasn't taking up space. The rest of my dock can have AC power should a need arise to service the boat, clean the dock, or whatever else.